Samsung Galaxy phone warranty crisis, users are furious
South Korean technology giant Samsung is on the agenda with the warranty period controversy of its Galaxy phones. Owners of the new models, Galaxy S25 Ultra, reported that their devices' warranty period appears to be less than one year. Samsung made a statement.
In Turkey, the warranty period for smartphones is generally provided by the brand for at least two years. Samsung has been selling phones all over the world for years and maintained an optimistic approach regarding warranty. However, in India, some Galaxy users could not believe what they saw when they took the device out of the box and entered the Members application.
So much so that while it was reported that the warranty period appearing in the Samsung Members application was shorter than one year, complaints increased after Amazon's Great Indian Festival and Flipkart's Big Billion Days discount campaigns started on October 8, 2026.
According to news from technology media SamMobile, users stated that this situation raised suspicions that the devices might have been registered or activated before being sold. Samsung made a statement on the matter and announced that the warranty period is valid from the invoice date.
What was the Galaxy S25 Ultra buyer's complaint?
A customer named Raj stated, according to his post on the X platform, that he purchased the Galaxy S25 Ultra from Amazon seller Dawntech Etel on October 8, 2026. Based on the purchase date, the device's warranty should have been valid until October 7, 2027.
However, after setting up the device, Raj noticed that the warranty expiry date appeared as June 30, 2027, which is approximately three months shorter than expected. Raj shared this situation with the claim that the phone might be a previously activated unit sold as new.
What did Samsung explain?
Samsung responded to Raj's post via X, stating that he does not need to worry. According to the company's explanation, the warranty is valid from the purchase date specified on the invoice, not from the end date appearing in the Samsung Members application.
Samsung also said that this practice applies regardless of whether the device was previously activated or not. This statement suggests that the same policy applies to all customers with similar complaints.
The source of the problem was not explained
Samsung did not explain why the phone showed a shorter warranty period, or whether this was due to the device undergoing a registration or activation process before sale. According to SamMobile's report, although the company's response indicates that customers can rely on the date on the invoice for warranty coverage, the reason for this discrepancy remains unclear.
How does this situation affect you?
Those who purchased Galaxy phones during major discount campaigns in India may see a short period when checking the warranty date in the Samsung Members application after setting up their devices. According to Samsung's explanation, the actual valid date in this case is the purchase date written on the invoice.
Nevertheless, it is recommended that users keep the purchase invoice and record it if there is a difference from the date shown in the application.
In Turkey, no problems are observed for the time being. However, it is beneficial for you to check the warranty period from the Samsung Members application.
This article was translated from Turkish. Read the original article in Turkish.
